Service Level Agreement
This app for a Service Level Agreement (SLA) will provide a customer and a service provider a clear understanding of the terms of their contract.
5,000 Companies save time and money with GoCanvas
This app will help both parties agree on the contract implementation date, the provider and customer location, volume of the site or network, the description of the service requests and service provided, and the response from the service provider. Baseline metrics used in availability for the site, power or network should be recorded, and reasonable resolution time for support requests should be defined. Service credits are often issued to the customer based on the time of network, power or site outage and the monthly recurring charge.
Use this app to improve response time and reasonable efforts to reduce network downtime. In the case of service outage, use this service-level agreement to best perform maintenance on network services. Provide commercially reasonable efforts to improve network availability. Use this app on service calls to document and track customer
GoCanvas accounts come
with hundreds of form templates
Don't take our word for it...
“I’m not a tech guy and I was able to pick this thing up in probably an hour, and actually start to build apps. I’ve done them over lunch when I’ve gotten frustrated with a process that didn’t exist in our company. So for non tech people who’ve got a problem, the support here is awesome and I’d recommend it to anybody, not just in our industry.”