NRMCA Guideline: Concrete Troubleshooting
The NRMCA Guideline: Concrete Troubleshooting mobile app provides an easy to follow checklist for the following areas: General, Complaints and Inquiries, The Investigation, The Analysis, Summary Report.
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The General section outlines the general processes used by the Company for troubleshooting concrete quality and customer reported problems. The Complaints and Inquiries establishes the process of handling customer or other indication of non-conforming product. The Investigation describes the Company’s process of investigating non-conforming product or other customer complaints. The Analysis outlines the analysis process of evaluating the results of an investigation on nonconforming product or other customer complaints. The Summary Report defines what needs to be recorded in a report resulting from troubleshooting a problem. If you need to import data you collected into another system GoCanvas can help.
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