NRMCA Guideline: Measurement, Analysis and Improvement

The General section defines the basic measurement processes and key indicators used to monitor quality of ready mixed concrete with the goal to improve processes. The Monitoring and Measurement identifies the monitoring and measurement processes. The Customer Satisfaction defines measurement processes to evaluate and improve customer satisfaction. The Internal Audits outlines the internal audit processes, audited items and internal audit schedules, including responsibility of personnel responsible for internal audits. The Monitoring and Measurement of Processes defines the Company’s internal auditing for monitoring and measuring of processes. The Monitoring and Measurement of Product defines the Company’s internal auditing for monitoring and measuring of product quality. The Control of Non-conformances identifies processes and criteria for establishing non-conformances and the resulting control or corrective action. Establish responsibilities for reporting/recording and disposition of non-conformances. The Analysis of Data defines the measurement tools used to document and analyze product quality data and criteria that establishes necessary action. Improvement outlines the items and means by which the Company uses the measurement systems in place to ensure continuous improvements.