HVAC - Customer Satisfaction Survey (United Kingdom)
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There is no fool-proof way to tell that things are running smoothly, until you begin collecting customer experience feedback and see for yourself that it is indeed positive.
Try the HVAC Customer Satisfaction Survey mobile app for a quick and easy way to gather customer satisfaction information. HVAC service companies should ask clients to fill out the survey once a service is completed.
Tracks basic customer information and asks questions based on satisfaction with the company, with questions specific to technicians and specific products. Although questions have already been added to this mobile app, it is easy for you to customize it to suit your needs.
You can modify the HVAC Customer Satisfaction Survey mobile to include any items you want more information around, such as whether or not the customer was happy with the installation process, plumbing repairs, air quality assessments, new HVAC equipment, interactions with contractor personnel and more.
This can be done from any desktop or mobile device. Get customer feedback real-time right from your smartphone or tablet.
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“I’m not a tech guy and I was able to pick this thing up in probably an hour, and actually start to build apps. I’ve done them over lunch when I’ve gotten frustrated with a process that didn’t exist in our company. So for non tech people who’ve got a problem, the support here is awesome and I’d recommend it to anybody, not just in our industry.”
