Complaints about the Service Food Law Enforcement Protocols (Scotland)
The Complaints about the Service Food Law Enforcement Protocols (Scotland) allows auditors to review complaints filed about a local authority or food inspection service or agency.
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The audit checklist evaluates whether or not a local authority has a documented complaint procedure in place; that the ability to levy complaints is available to the public; that the authority tracks and keeps records of complaints as well actions responding to complaints; and whether complaints were properly investigated. An investigator or auditor evaluating a local authority's complaint procedures can check complaint forms, follow up with people or companies that have had to file a complaint; check agency performance in responding to complaints; and evaluating investigations and cases that took place.
These protocols should be used for full audits of local authority's food law enforcement and guidance services. Additional protocols have been developed specifically for authorities with imported food control responsibilities (products not of animal origin) at points of entry into Scotland's sea and air ports. These Protocols will contain a responsibility to protect the public health by food, health and food safety, and preventive control standards.
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