Desalination Plant: Complaint Log

The outcome of the investigation and the action taken will be documented on a complaint log. A formal response to each complaint received will be prepared by the Contractor(s) within five working days and submitted to Project Proponent, in order to notify the concerned person(s) that action has been taken. All inquiries/complaints that trigger this process should be reported in the monthly reports, which should include results of investigations undertaken by the Leader and the Contractor, and details of the measures taken, and additional monitoring results (if deemed necessary). It should be noted that the receipt of complaint or inquiry should not be a sufficient reason to introduce additional mitigation measures. The Desalination Plant: Complaint Log mobile app allows you to replace your paper complaint log with a handheld mobile device like a smartphone or tablet. The mobile form includes fields to document items such as date, location complainant, date of contact, details of complaint investigation and mitigation action. Once the mobile app is filled out a secure PDF is generated. The PDF is easy to share, and a copy is stored in your account for your desalination plant records. You can also use the App Builder to personalize and customize this mobile form.