How Home Builder True Homes Streamlined Inspections & Increased Sales by $1M

The Problem

The Problem

True Homes, a North Caroline home builder, saw paper forms build up as they worked on four new homes per day. The main source of the pileup involved the inspection process at each construction site. The multi-page packets of paper that covered every section of the house could take hours to fill out at a time when the new homebuyer was eager for the entire process to be over. This led some homebuyers to become frustrated and dissatisfied, which eventually led to a decline in True Homes’ customer referral rate. 

On the back end, it was taking the staff in the office a minimum of 6 to 7 minutes to extract information for reporting purposes. And with over 45 project managers filling out 5 to 10 forms per day, this equated to an average of 450 hours per month spent on extracting data from paper forms. 

The Solution

The Solution

True Homes reached out to GoCanvas to begin the process of streamlining its entire walk-through inspection process. The senior mobile consultants at GoCanvas began working with the field operations manager at True Homes to develop a 117-question mobile inspection that included built-in scoring. The new mobile inspections, used on a mixture of iOS and Android devices, were pushed out to project managers of all ages and tech knowledge. While many embraced the new way of doing things on mobile devices, a few were resistant to change after many years of using paper. But after a couple weeks of using the new system, they realized that the benefits far outweighed the initial learning curve. 

“At first I was not happy about it. But then I saw that it changes how I work. It makes my job easier, more efficient.” – True Homes Project Manager 

The new mobile inspections helped project managers identify issues and quickly communicate these concerns to the vendors in order to have them corrected immediately. With GoCanvas mobile forms, the inspections could easily be broken down by the different areas of the home, include embedded site photos, and be quickly completed without dragging the homeowner through a 2- to 3-hour process. This streamlined inspection process led to issues being resolved before homeowners even realized something was wrong, which ultimately resulted in much happier customers. 

Ultimately this led to a 19% increase in referrals from customers in just 12 months.