4 Things You Need To Know About Collecting Employee Health Information

4 Things You Need To Know About Collecting Employee Health Information

With new protocols and processes being established across all businesses, there are questions about what sort of employee health information you can and should collect.

Fortunately, the U.S. Equal Employment Opportunity Commission has shared several guidelines on what details you can ask for during a pandemic.

Much of the information being requested by employers concerns the direct threat of COVID-19 and reducing risk to employees and customers. This includes rapidly identifying signs and symptoms of the Coronavirus, for example: fever, chills, cough, shortness of breath, loss of smell or taste, or sore throat.

Employers may ask employees who report feeling ill at work, or who call in sick, questions about their symptoms to determine if they may have COVID-19. Asking these questions helps your team know when to contact their doctor (before showing up at their office), or to reach out to their local or state health department for recommendations.

Additionally, employees who return from travel (business or personal) may be asked about the location they visited, specifically regarding exposure during the trip. The team members may even be asked to remain at home for several days until it is clear they do not have symptoms, based on CDC or state/local public health guidelines.

One very important distinction is for employees who are covered by the Americans with Disabilities Act (ADA). Employers may not ask ADA-covered staff who do not have symptoms to disclose whether they have a medical condition that the CDC says could make them especially vulnerable.

If an employee voluntarily discloses (without a disability-related prompt) that they have a specific medical condition or disability that puts them at increased risk of complications, the employer must keep this information confidential.

One key component of Employee Health Screenings is taking the temperature of team members, ideally at the start of each shift.

Generally speaking, measuring an employee’s body temperature is a medical examination. However, because the CDC and state/local health authorities have acknowledged community spread of COVID-19, employers may measure employees’ body temperature. 

As with all medical information, the fact that an employee had a fever or other symptoms would be subject to ADA confidentiality requirements.

Another important precaution to reduce risk is to provide PPE to your employees and establish new sanitation processes. 

These procedures may be completely new to your team members, especially as many people may have not worn a mask or gloves previously. These steps are vital to reduce exposure points and provide reassurance to your staff and customers.

Employers can require infection control practices, such as regular hand washing, coughing and sneezing etiquette, and proper tissue usage and disposal.

An employer may also require employees to wear personal protective equipment during a pandemic. 

However, when an employee with a disability needs a related reasonable accommodation under the ADA (non-latex gloves, gowns designed for individuals who use wheelchairs, etc), the employer should provide these items.

There may be times where an employee does not show symptoms of COVID-19 during a screening at the start of a workday, but goes on to develop symptoms during their shift.

Anyone who comes down with symptoms while at work should leave the workplace, according to the CDC. This means an employer can send home an employee with COVID-19 symptoms. The same goes for sending employees home who display symptoms during a pre-shift health screening.

It is important to communicate any new procedures and protocols with your team, including your plans for collecting employee health information. Checklists, employee health screenings, and waivers are great ways to share and enforce new precautions to protect your staff and customers. 

These methods can also protect you and your business in the event you need to provide documentation that an employee has completed a checklist, signed a waiver, or participated in an employee health screening.

These are challenging times with so much to take in and consider. Keeping team members informed of changing precautions and ensuring they follow best practices will help you reduce employee risk and promote the safety of your team and customers.

About GoCanvas

GoCanvas® is on a mission to simplify inspections and maximize compliance. Our intuitive platform takes care of the administrative tasks, freeing our customers to focus on what truly matters – safeguarding their people, protecting their equipment, and delivering exceptional quality to their customers. 

Since 2008, thousands of companies have chosen GoCanvas as their go-to partner for seamless field operations.

Check out even more resources

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5 Things You Need to Know Before You Launch Employee Health Screenings

5 Things You Need to Know Before You Launch Employee Health Screenings

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Employee health screenings for coronavirus are vital for companies who are returning to the workplace. But it’s not enough to just screen as you see fit; following best practices for these screenings can greatly reduce exposure risks to your staff and customers.

We previously discussed employee health screenings, their importance, and provided some information about how to implement them. Now we want to get more specific about conducting the screenings from a practical standpoint. 

As you prepare your business to conduct health screenings, consider what type of screening will be best for your team and processes.

There are two general methods of employee health screenings:

  • Self-reported Health Screenings: Each employee will perform and submit their own screening data from their mobile device, typically from their place of residence.

    A Self-reported Health Screening App can be deployed to each team member’s mobile device and may be preferred by businesses without a central worksite (or where people visit customers directly), such as contractors or home inspectors.
    • Pros:
      • No need to set up a screening station or have a designated screener.
      • Saves time at the start of each workday by having employees submit data before starting their shift.
      • Reduces exposure risk by identifying high temperatures and symptoms before employees arrive at work.
    • Cons:
      • Requires additional information and training to every staff member.
      • Potential for inaccurate or inconsistent screening methods across individuals.
      • Employees must be trusted to conduct fresh, honest testing every day and report accurate results.
      • Difficult to ensure compliance of screening tools across individuals.
      • Requires all employees to have appropriate equipment, including thermometers, which can be difficult to source quickly.
  • Administered Screenings: Many organizations opt to have a set of designated screeners who collect and submit health information for multiple employees in one place.

    An Administered Screening App can be deployed to a company tablet, then performed at a workplace entrance or a single check-in station, where proper PPE and training is provided to the screening staff.

    This type of screening is ideal for businesses with a central worksite (or multiple group worksites), like in manufacturing plants, warehouses, and grocery stores.
    • Pros:
      • Ensured accuracy of screening methods and tools.
      • Only select staff require training to perform screenings.
      • Consistent data submitted from company maintained devices (no need for individual troubleshooting).
      • Proper PPE can be provided to all employees at screening station, ensuring proper usage.
    • Cons:
      • Check-in stations must be established, staffed, and regularly sanitized.
      • Potential loss of time, as employees have to be screened before starting their shift (lines and crowds are possible).
      • Increased risk of exposure as a symptomatic employee may come to the workplace before being screened.

For either method, it is important to capture consistent and comprehensive data for every employee before entering the workspace. This can include their name, work location, temperature, symptoms, and travel history. 

Ideally, you will want to use digital means to screen employee health. Using employee management apps that can be sent to an employee’s phone or a company tablet will reduce exposure risks from paper forms and multiple points of contact.

Capturing accurate temperature readings is a key component of employee health screenings, but is something completely new to most organizations. To capture accurate vitals, it is worth consulting any applicable state or local emergency orders, as some recommend certain thermometers, typically one of these types: 

  • Digital Oral Thermometers: Digital thermometers are regarded as the fastest and most accurate type of thermometer. Readings are taken from under the tongue. You can find digital oral thermometers in most local pharmacies. 
  • Electronic Ear (tympanic) Thermometers: These use infrared technology to get their temperature reading. Electronic ear thermometers are less accurate as if there is too much wax in the ear it can give an incorrect reading. Despite being expensive, they are easier to use on babies and young children, as it can be hard to get children to sit still for long enough while using digital thermometers.
  • Forehead (Temporal Artery) Thermometers: These thermometers also read heat using infrared, and are placed on the temporal artery. Forehead thermometers are also not as reliable as digital thermometers. 

Each different type of thermometer works differently and has different instructions. Per the Cleveland Clinic, here is how to accurately collect temperature data using each different type of thermometer: 

  • Using a Digital Oral Thermometer:
    • Wash your hands with soap and warm water.
    • Use a clean thermometer, one that has been washed in cold water, cleaned with rubbing alcohol, and then rinsed to remove the alcohol.
    • Do not eat or drink anything for at least five minutes before you take your temperature because the temperature of the food or beverage could make the reading inaccurate. You should keep your mouth closed during this time.
    • Place the thermometer tip under the tongue.
    • Hold the thermometer in the same spot for about 40 seconds.
    • Readings will continue to increase and the F (or C) symbol will flash during measurement.
    • Usually, the thermometer will make a beeping noise when the final reading is done (typically about 30 seconds). If you are keeping track, record the temperature and the time.
    • Rinse the thermometer in cold water, clean it with alcohol and rinse again.
  • Using a Tympanic Thermometer: 
    • Pull gently back on the top of the ear to open the ear canal.
    • Place the protective cover on the tip of the thermometer.
    • Gently insert the thermometer until the ear canal is fully sealed off.
    • Press and hold down the button for 1-2 seconds until you hear a beep (follow the manufacturer’s instructions).
    • Remove the thermometer, discard the cover, and record temperature and time.
  • Using a Temporal Artery Thermometer
    • Turn the thermometer on.
    • Place the protective cap on the thermometer.
    • Sweep the thermometer gently across the forehead so the infrared scanner can measure the temperature of the temporal artery.
    • Record the temperature and time.
    • Remove the protective cover and dispose of it.

Employers should measure employee temperatures and assess symptoms prior to starting work every day. 

Instituting a daily pre-shift health screening will prevent potential exposure risks by identifying symptomatic team members. Regular health screenings are also an opportunity to provide the latest CDC updates and necessary PPE to each employee, ensuring proper usage and further reducing risks. 

Once health screenings are implemented, you should store and review that data on a regular basis. Maintaining an employee screening log is helpful for protecting your employees and customers, identifying health trends, and taking measures to act against them.

The screening data can also serve as a means of contact tracing within your organization. On a larger scale, contact tracing involves public health staff working with a patient diagnosed with COVID-19 to help them recall everyone with whom they have had close contact during the timeframe while they may have been infectious.

In the case of employee health screenings, contact tracing can include identifying which team members had close contact with symptomatic employees and alerting these team members of potential exposure as rapidly and sensitively as possible. 

Contacts can be provided with information and support to understand their risk and identify what they should do to separate themselves from others who are not exposed. Then they’ll need to monitor themselves for illness, as there is the possibility that they could spread the infection to others even if they do not feel ill.

Employee Health Screenings reduce employee risk by rapidly identifying signs and symptoms of the Coronavirus. People who are experiencing symptoms should not be in the office or interacting with customers. This means conducting health screenings as needed are another way to help protect your staff and customers. 

If an employee has a high temperature or is showing symptoms, they should be sent home and closely monitor their symptoms once they are identified. Any workspace where they have been should be sanitized according to enhanced cleaning and disinfection guidelines.

Conducting these screenings also helps your team know when to contact their doctor (before showing up at their office), or to reach out to their local or state health department for recommendations. 

Help keep your staff informed and safe by following best practices for employee health screenings.

About GoCanvas

GoCanvas® is on a mission to simplify inspections and maximize compliance. Our intuitive platform takes care of the administrative tasks, freeing our customers to focus on what truly matters – safeguarding their people, protecting their equipment, and delivering exceptional quality to their customers. 

Since 2008, thousands of companies have chosen GoCanvas as their go-to partner for seamless field operations.

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Employee Health Screening: What You Need to Know to Reduce Risk

Employee Health Screening: What You Need to Know to Reduce Risk

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With the current challenges facing businesses, the term “employee health screening” is being use a lot.

The CDC even recommends employee health screenings, particularly for front-line workers and anyone encountering other people during their work day. But what exactly are employee health screenings and how should a business implement them?

An employee health screening is a crucial tool to identify risks to the well being of your staff and customers.

During a health screening, important information such as temperature, possible symptoms, and travel history should be checked, to make sure that your employees are healthy and ready to go.

Employee Health Screenings reduce employee risk by rapidly identifying signs and symptoms of the Coronavirus. People who are experiencing symptoms should not be in the office or interacting with customers, and should closely monitor their symptoms once they are identified.

Conducting these screenings helps your team know when to contact their doctor (before showing up at their office), or to reach out to their local or state health department for recommendations.

These screenings can also be used to provide details on the latest guidelines and recommendations with your staff, so they can take necessary precautions to protect themselves and your customers.

While all organizations should have an infectious disease preparedness plan, screening for Coronavirus is vital for companies who work directly with the general public. This is especially true for those with customers and employees from high risk groups, and those who work in an environment where strict physical distancing is not always possible.

Employee health screenings can protect people across all industries and levels of exposure, from jobs at direct risk (such as healthcare, first responder, and medical transport) to jobs with indirect risk (such as schools, population-dense work environments, and high-volume retail settings).

There are two general methods to employee health screenings:

  • Self-reported Health Screenings: Each employee will submit their own screening data. This method requires some additional information and training to every staff member, but it can save time at the start of each workday. There are some potential downsides to self-reported screenings, including accurate methods across individuals, compliance with screening regulations, and trusting employees to conduct fresh testing every day and report accurate results.
  • Administered Screenings: Many organizations opt to have a set of designated screeners who collect and submit health information for multiple employees in one place. This is often done at a workplace entrance or a single check-in station, where proper PPE and training is provided to the screening staff. It is important to make sure the employees conducting the screening understand the added risks and how to mitigate them (performing their own screening at multiple times, wearing masks and gloves, regularly disinfecting surfaces and equipment).

Ideally, you will want to use digital means to screen employee health. Using employee management apps that can be sent to an employee’s phone or a company tablet will reduce potential vectors from paper forms and multiple points of contact.

Once you’ve got the screening form in place, there are other items to consider:

It is vital to establish and share these precautions within the workplace. Letting your colleagues and customers know that employee health screenings are being conducted gives added assurance that their safety and health is important to your team.

About GoCanvas

GoCanvas® is on a mission to simplify inspections and maximize compliance. Our intuitive platform takes care of the administrative tasks, freeing our customers to focus on what truly matters – safeguarding their people, protecting their equipment, and delivering exceptional quality to their customers. 

Since 2008, thousands of companies have chosen GoCanvas as their go-to partner for seamless field operations.

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3 Ways Mobile Checklists Can Keep Your Healthcare Organization CQC Compliant

3 Ways Mobile Checklists Can Keep Your Healthcare Organization CQC Compliant

DoctorThe Care Quality Commission is a major regulatory body in England that was established under the Department of Health in 2009. Its role is to monitor and inspect all organizations that provide medical care and ensure that patients are being given high-quality, safe treatments. In the case of healthcare organizations that are found to be in non-compliance with CQC regulations, they are at risk of substantial fines, legal action, or being shut down.

This type of government regulation is not just specific to England or the Healthcare industry, but similar to the likes of the USDA, OSHA, and the HSE in other countries. These organizations and more operate to ensure public safety and set fundamental standards for service quality. Sometimes these regulations can take a toll and hurt smaller businesses who don’t feel they have the resources to properly self-regulate themselves.

But there’s good news! Simple changes to the way data is captured and processed on a daily basis can drastically reduce the risk of failing an audit and increase compliance to a whole new level.

With GoCanvas, you are able to build your own mobile checklists and forms to meet the specific needs of your organization or facility. You are also able to browse pre-built checklists online that you use and we will build them to get you started in just a couple of days. All it takes is using one mobile form to see a dramatic increase in operational efficiency!

The reason why most organizations fail Care Quality Commission inspections is because more often than not someone failed to report an issue within their facility to the proper personnel. These issues reside for weeks and months without resolution until they become so big that either management finally sees them or a CQC auditor finds them and it’s too late.

What is the cause of this? This is the failure of the two P’s – People & Paper. 

stack of paper

When inspections or checklists are filled out on a piece of paper, inherently the quality of the data is compromised. That is because there is no data validation with paper. Fields can be missing, unreadable, or incomplete when they eventually show up to the office for review. That is WHEN they actually show up to the office. It can take days and sometimes weeks to get a fully completed form back to the office, and then another couple days for that form to be fully reviewed and input into the company’s backend system. Ultimately this means that upper management won’t get a full report of these for at least a business week, meaning issues are going to take a while to be identified and properly resolved.

So, how can mobile checklists assist with this process?

The beauty of mobile forms is how quickly and easily it turns static data into easy to access information that can be reviewed and shared in real-time. That is why mobile forms, especially checklists, are perfect for organizations and facilities that want to stay CQC compliant.

Here are the top reasons to make the switch to GoCanvas mobile checklists and forms:

Mobile checklists with GoCanvas not only allow your employees to quickly verify that everything throughout the facility is in working order and compliant, but also allows them to easily document issues by snapping a photo and capturing a GPS stamp of the location of the deficiency. This information, along with a date and time stamp of the report, will then be instantly sent to a supervisor who can review it, note compliance issues, and schedule a same-day follow-up. This ensures that issues don’t linger on for weeks or months and reduces the organization’s, as well as patients’, exposure to potential risks.

Gif of trucks and buildings

With the GoCanvas platform, organizations are able to setup both simple and complex information automation for the review and approval of data. This is a feature we call Workflow. For organizations trying to stay CQC ( OSHA, USDA, etc) compliant, Workflow is a tool that allows for checklists to be filled out by field employees and transmitted to a supervisor’s mobile device for instant review. The supervisor can see exactly what was filled out by the employee, make changes if necessary, or even reject the report and send it back to the originator with a note as to why it wasn’t approved. This type of automation can instantly replace the need for needless phone calls, text messages, emails and ensure that reports are review and approved in a timely manner. An online dashboard is also available to view the status of all tickets so that nothing ever slips through the cracks.

The power of using mobile checklists truly comes from the quality of data that is able to be collected. Creating mobile checklists through GoCanvas allows your organization to create fields that are required to be filled out before a report is allowed to be submitted by your employees. This means that photo verification, signatures, time stamps, and more will always be a part of the reports that are submitted and that there will never be another incomplete submission ever again.

Cloud, lock, gear

But the quality also comes from the fact that the data is collected instantly on the cloud and made accessible to the people who need to see it when they need to see it. There is no more waiting hours, day or weeks to view reports and the data is available to be connected to the systems that you already have setup for in-depth analysis. GoCanvas allows your organization to make real-time, data-informed decisions that can increase operational efficiency and dramatically reduce the risk of violations and/or fines.

About GoCanvas

GoCanvas® is on a mission to simplify inspections and maximize compliance. Our intuitive platform takes care of the administrative tasks, freeing our customers to focus on what truly matters – safeguarding their people, protecting their equipment, and delivering exceptional quality to their customers. 

Since 2008, thousands of companies have chosen GoCanvas as their go-to partner for seamless field operations.

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